※A 14-day retention period for prizes applies, even during the account handover period. Please note that it will be canceled automatically after the storage deadline.
Please check the following contents again.
Please contact us from the MENU "Inquiry" at the bottom left.
※Once an account has been withdrawn, it can not be restored for any reason. Please be aware that all information will be deleted, including points held and prizes that have not been delivered yet.
We are not involved in the player's turn.
points will not return. Prizes are not compensated.
※When the player's occupation is released, the right is automatically transferred to the user who is pressing the play reservation next time. For any reason, it is not possible to compensate for points or giveaways when you lose your possession right. Occupancy will be extended when purchasing or querying points, but please be careful about the distribution of operation time.
Only for declaration before play.
Please contact us from "Contact Us".
The operation staff makes the decision.
We consider the following: "Claw does not reach the item" or "The direction of the item is bad" etc.
※Please note that we may not be able to meet your request even if you make an inquiry.
About "points" "ticket" "purchase"
It is the point required to operate the claw machine at one time. Login is required to purchase "points".
The purchase limit of "underage" specified by the laws of each country is up to 20,000 yen per month. If you use it beyond this, your account may be suspended.
a）Paid points purchased＝180 days
b）Free distributed points＝Each has a deadline set
You have to contact the payment company yourself.
※From the point of view of personal information protection, we do not hold any of your purchase information. So nothing goes wrong, even asking us.
We are strictly checking, providing status check and notation, shipping double check etc.
So there is no response such as exchange, return or refund.
It conforms to the "import restrictions from Japan" defined by each country.
We will post on the screen "Can not shipping internationaly".
Speed shipping by EMS is a paid service.
You can use the EMS service by paying 3000 points in the Asian region and 5000 points in other regions. Up to 10 items can be shipped at one time by EMS.
Acquired under the following conditions.
Item is put in cart
Enter shipping address information
※If there is an error in the information, the request can not be made.
◆If you do not have Shipping Ticket, it requires points payment by points.
※ According to the "request quantity" and "shipping area" where shipping fee is displayed.
Surface mail requires 3000 points in all regions.
EMS requires 3000 points and optional fee in all regions.
（Japan time applies）
It will be shipped from Shizuoka prefecture in Japan the day after the shipping request.
◆ Items to be shipped: Items for which delivery requests have been completed by 11:59 pm JST every day.
◆ Shipping time: 1:00 pm to 5:00 pm the next day
Free delivery if you have a ticket. If you do not have it, point payment (depending on region and number of requests) is required for shipping.
Asia : 10-21 days
North America : 4-7 weeks
Europe : 2-3 months
Asia : 2-5 days
North America : 3-7 days
Europe : 4-10 days
※ The delivery days are taken from the official website of Japan Post.
※ There is also a possibility that it may be delayed significantly depending on the weather and the international situation.
As a redelivery fee, our regulation fee × 100% is required.
※If there is a declaration of redelivery, we will extend the storage period of the prize for 14 days.
We do not respond.
※Receive yourself and ship it elsewhere.
(exa.) Received something different from the one we requested
Please contact us immediately.
That is probably because of the following reasons.
◆ About playing game
Please send from "inquiry" on the play screen.
※It does not respond to inquiries from users who are not playing.
※We will not reply to emails that are not related to service usage.
Welcome to post it freely. In that case, please utilize the following hash tags.