We are not involved in the player's turn.

points will not return. Prizes are not compensated.

※When the player's occupation is released, the right is automatically transferred to the user who is pressing the play reservation next time. For any reason, it is not possible to compensate for points or giveaways when you lose your possession right. Occupancy will be extended when purchasing or querying points, but please be careful about the distribution of operation time.

Only for declaration before play.

Please contact us from "Contact Us".

The operation staff makes the decision.

We consider the following: "Claw does not reach the item" or "The direction of the item is bad" etc.

※Please note that we may not be able to meet your request even if you make an inquiry.

• Jumped out of the screen
• Failure of sensor（to detect the fall of the item）
• Do not meet the conditions
• Exhibits and decorations have fallen

It is the point required to operate the claw machine at one time. Login is required to purchase "points".

The purchase limit of "underage" specified by the laws of each country is up to 20,000 yen per month. If you use it beyond this, your account may be suspended.

a）Paid points purchased＝180 days

b）Free distributed points＝Each has a deadline set

※"Login bonus" and "Points distributed for free by campaign etc" correspond to that. The deadline may be changed at the discretion of the service operator. In the case of a change, it announces that in a notice page. However, according to the terms of use, the user is responsible for checking the contents. Unused points that have expired expire automatically.

You have to contact the payment company yourself.

※From the point of view of personal information protection, we do not hold any of your purchase information. So nothing goes wrong, even asking us.

• One game can be played free of charge.
• There is an expiration date and an expiration date.
• Expired tickets are automatically destroyed.
• The number of possessions and the expiration date can be checked on My Page.
• Available only once with one smartphone.

• Distribution time has been decided.
• It can not be obtained without access to that time.
• The number changes, such as "points purchase history" and "access history".
• About the deadline and the number which the service operator decides.

Speed shipping by EMS is a paid service.

You can use the EMS service by paying 3000 points in the Asian region and 5000 points in other regions. Up to 10 items can be shipped at one time by EMS.

Acquired under the following conditions.

• our first point purchase　→　Immediately give one
• From the second time onward, purchase points of 5,000 yen or more

• One week has passed since the ticket was last used　→　Immediately give one
• Within a week after using the ticket last time　→　Distribute at 5:00 am, 7 days after the date of the previous free shipping ticket use.

• You cannot have more than one ticket at the same time.
• 3000 yen x 2 times = 6000 yen If the cumulative total is 5000 yen or more, it will not be distributed.
• All information is based on Japan time.

Win items

↓

Item is put in cart

↓

Enter shipping address information

※If there is an error in the information, the request can not be made.

↓

Request shipping

↓

Done

◆If you do not have Shipping Ticket, it requires points payment by points.

Request shipping

※ According to the "request quantity" and "shipping area" where shipping fee is displayed.

↓

Pay points

↓

Done

Paid service

Surface mail requires 3000 points in all regions.

EMS requires 3000 points and optional fee in all regions.

（Japan time applies）

It will be shipped from Shizuoka prefecture in Japan the day after the shipping request.

◆ Items to be shipped: Items for which delivery requests have been completed by 11:59 pm JST every day.

◆ Shipping time: 1:00 pm to 5:00 pm the next day

Free delivery if you have a ticket. If you do not have it, point payment (depending on region and number of requests) is required for shipping.

(Surface mail)

Asia : 10-21 days

North America : 4-7 weeks

Europe : 2-3 months

(EMS)

Asia : 2-5 days

North America : 3-7 days

Europe : 4-10 days

※ The delivery days are taken from the official website of Japan Post.

※ There is also a possibility that it may be delayed significantly depending on the weather and the international situation.

As a redelivery fee, our regulation fee × 100% is required.

※If there is a declaration of redelivery, we will extend the storage period of the prize for 14 days.

We do not respond.

※Receive yourself and ship it elsewhere.

(exa.) Received something different from the one we requested

Please contact us immediately.

That is probably because of the following reasons.

• Your account has a violation of regulation.
• You have multiple accounts.
• You are already unsubscribed, after the shipping request.

We are strictly checking, providing status check and notation, shipping double check etc.

So there is no response such as exchange, return or refund.

It conforms to the "import restrictions from Japan" defined by each country.

We will post on the screen "Can not shipping internationaly".

◆ About playing game

Please send from "inquiry" on the play screen.

※It does not respond to inquiries from users who are not playing.

info@claw-plus.com

※We will not reply to emails that are not related to service usage.

Welcome to post it freely. In that case, please utilize the following hash tags.

#claw machine

#clawtopia

※ Please comply with the prohibited matters (prohibition of slander, harassment, etc.) defined in the terms of use.